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Commerce Connect Support

Send Us A Message

Please complete the form below if you're experiencing any service issues or need to reach your relationship manager. A support ticket will be created based on your responses.

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Name*

Email Address:*

Business Name*

Phone Number:

What kind of issue are you having?*

What kind of hardware issue do you need assistance with?*

Please best describe the troubleshooting assistance you require.*

Please best describe why you need to order a new device.*

What kind of transaction issue do you need assistance with?*

What product do you have a question about?*

Please best describe your issue or inquiry.*

Is this issue affecting your ability to process payments?*

Please provide a brief explanation of your issue.*

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Case Type

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Ticket Status

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Case Name

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Case Account

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Case Email

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Ticket Subcategory - Hardware (Device Order, Additional Device)

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Ticket Subcategory - Hardware (Device Order, Out of Commission)

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Ticket Subcategory - Hardware (Troubleshooting, Unable to Process)

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Ticket Subcategory - Hardware (Not Operating as Normal, But Functional)

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Ticket Subcategory - Transaction Issue (Unable to Process)

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Ticket Subcategory - Transaction Issue (Transaction Error)

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Ticket Subcategory - Additional Product (Virtual Terminal)

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Ticket Subcategory - Additional Product (Collect Checkout)

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Ticket Subcategory - Additional Product (Vault)

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Ticket Subcategory - Additional Product (Account Updater)

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Ticket Subcategory - Additional Product (ACH)

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Ticket Subcategory - General Inquiries (Login, Statement)

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Ticket Subcategory - General Inquiries (Login, Payments)

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Ticket Subcategory - General Inquiries (Update Users)

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Ticket Subcategory - General Inquiries (Statements)

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Ticket Subcategory - General Inquiries (Chargebacks)

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Ticket Subcategory - General Inquiries (PCI)

Email

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Give Us A Call

Our Office

608-243-3264

Sales & Support

833-274-5875

24h Terminal Help

800-552-8227

PCI Support

800-213-8918

Our Address

65 Buttonwood Court, Madison, WI 53718

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