Your Partner in Payments
When you partner with Wind River for your processing, we don’t just disappear after the handshake. We believe in proactive engagement and partnering for your business success. We will work with you to ensure you qualify for the lowest interchange rates by the credit card processors. We strive to make paying you so convenient and easy that you get your invoices paid faster.
Dedicated Relationship Manager
We start by providing you with your own experienced Relationship Manager (RM) based in our headquarters in Madison, Wisconsin. Your RM will get to know you on a first name basis and will invest time to understand your business. This is the person you will call when you have questions or need support. We have found that by laying this foundation of familiarity right out of the gates, we can service and support your business faster and more successfully.
Convenient Payments Mean Faster Payments
You shouldn’t have to wait for a check to arrive in the mail. That just slows your cash flow. Wind River’s modern and secure payment technology includes a host of payment channels and methods that make it ultra convenient for your customers to pay. These include:
- Credit and debit cards
- Mobile payments/wallets
- Online payments
- Text to Pay
- Recurring payments
- Automated Clearing House (ACH)
Surcharging to Offset Credit Card Processing
We understand that credit card processing fees can take a bite out of your margin if you haven’t already factored these fees into your pricing strategy. Many manufacturers and distributors mitigate this impact by implementing a surcharge on customers that pay by credit card.
Surcharging can have a variety of impacts on your business – both good and bad. That’s why we work with you directly on your surcharging strategy. Plus, we make sure our surcharging program complies with the regulations of the credit card companies, so you won’t have to worry about incurring any non-compliance fines
Streamline Your Accounts Receivable (AR) Process with Automation
Does your AR process use legacy systems that require manual entry, printing and mailing invoices, and waiting for payments in the mail? While this process gets the job done, it is prone to invoicing errors and delays in getting paid.
Wind River’s AR automation tools can improve your entire receivables process to help you free up accounting resources and get customer payments in your bank account faster than waiting for checks in your mailbox.
There are three main features of AR automation.
- Invoice Delivery – Create invoices electronically to email or text to your customers. You can also set custom, automated payment reminders for your customers.
- Payment Portal – Provide a convenient payment portal on your website. Within the portal, your customers can access previous and current invoices or statements and make payments using ACH, credit card or debit cards. You can even offer payment plans, multiple or partial payments and autopay.
- Collections Workflow Manager – The equivalent of a CRM for accounts receivable professionals, the Collection Workflow Manager will allow you to track and optimize your workflows and increase your overall AR efficiency.
For your employees, that means no more manually creating and mailing invoices, which frees them up for other important duties. For your customers, they can conveniently pay invoices using their preferred method and channel in a safe and secure environment. For your business, your receivable funds hit your account much sooner than waiting for checks in the mail.
“The impact of Wind River on our costs has been significant. Wind River has become our trusted merchant services partner, not just a payment processing vendor.”
Toni Hogan, Glenrock Company