Part of the cost of doing business for software companies includes bug fixes and the ongoing development of features and functionality. But if you have integrated payment capabilities in your platform and the right payment processor, it doesn’t have to be.

Our experts have developed a brief payment health assessment to help identify potentially serious and chronic conditions in a payment environment.

Customer experience is having and will continue to have a significant impact on the future revenue growth and costs of your software. Companies that emphasize customer experience have seen revenue growth of 10-15% and a reduction in cost of service by 10-20%.

There are key differences between patient engagement and patient experience. While these two are related, engagement is the patient’s own health while the context of experience is all-encompassing – things like access, food, parking, communication, etc. One of the key goals of the latter is exceeding patients’ expectations in order...

Does your software platform enable payments for your clients? You could be missing an opportunity. These days, many software companies are looking for ways to not only add new revenue streams but also gain a competitive edge over their competitors. These organizations, often referred to as Independent Software Vendors (ISVs),...

While considering propensity to pay scoring is not a new idea, there are new approaches that have higher accuracy and effectiveness. The new approach uses models that leverage a patient’s transaction history and can augment it with third party data to go beyond simple credit scoring to understand the patient’s...