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Give Your Customers a Seat at the Table or Risk Lagging Behind
Tyler Kattre
President
No business becomes stagnant or irrelevant all at once. It happens gradually when assumptions replace conversations, when internal priorities outweigh customer realities, and when “this is how we’ve always done it” goes unchallenged. Businesses that endure understand a simple truth: customers aren’t just the recipients of decisions; they’re one of...
Merchant Payments
Embedded Payments
Featured
Subscription Economy 2.0: The Next Evolution of Recurring Payments
Pete Uselman
Director of Partner Experience
The subscription economy has moved far beyond streaming services and subscription boxes. Today, recurring revenue models are powering everything from healthcare platforms to vertical SaaS tools — reshaping how products are delivered, paid for, and scaled. With global market value projected to exceed $1.5 trillion by 2025, this shift isn’t...
Embedded Payments
Evaluating Payment Processing Fee Recovery Programs
Stephanie O'Connor
Director of Operations & Merchant Experience
As operational costs rise, more businesses are exploring payment processing fee recovery programs as a way to protect margins. These programs are designed to minimize costs for supporting multiple payment channels or processing credit card transactions.
Merchant Payments
Onboarding vs. Ongoing: Why ISVs Need to Pay Attention to Both Experiences
Pete Uselman
Director of Partner Experience
Onboarding is often treated as the finish line in embedded payments. In practice, it is only the starting point. What happens after merchants begin processing payments shapes whether payments become a strength or a source of friction. Visibility into transactions, clarity around pricing and performance, and responsive support influence how...
Embedded Payments
Top Payment Processing Myths and How They Impact ISV Revenue
Pete Uselman
Director of Partner Experience
Some of the most persistent constraints in software embedded payments are not technical. They come from assumptions that software providers (ISVs) continue to carry forward, even as payment models, regulations, and merchant expectations have changed. What once felt like safe defaults now shape how platforms price payments, manage risk, and...
Embedded Payments
What Merchants and Software Providers Need to Know About Stablecoin
Stephanie O'Connor
Director of Operations & Merchant Experience
Faster settlement and lower transaction costs sound appealing, especially for platforms and businesses moving money across borders or at scale. Stablecoins are increasingly positioned as a way to deliver both.
Embedded Payments
Merchant Payments
Friend or Foe? What Every Merchant Needs to Know About Bots in Online Commerce
Stephanie O'Connor
Director of Operations & Merchant Experience
For consumers, automation in online commerce is no longer a luxury, it’s a necessity. Whether it’s receiving personalized shopping recommendations or enjoying one-click checkouts, people increasingly rely on automated technologies to enhance convenience and save time. At the center of these shopping advancements are bots. As bots become more prevalent...
Merchant Payments