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The Payment Technology You Need, The Personal Service You Deserve

Payments, Your Way

Your needs are unique. Don’t settle for an off-the-shelf merchant services solution. Design a payment program that is the best fit for you.

There is a Big Difference Between a Payment Processor and a Payment Partner.

Other Companies

A Payment Processor sells software integration and payment processing services. Service levels are often spotty and impersonal. You and your customers are just account numbers to a vendor.

Wind River Payments

A Payment Partner works with you on your payment strategy. A partner ensures your merchant services program is modern, secure, and cost effective. You are a name and a face that a partner cares about. The one thing you are NOT? Just an account number.

Wind River
Your Partner In Payments

Brand Pillars

Our Four Brand Pillars That Make Wind River Different From All The Rest.

Wind River Payments, a merchant services provider, stands by these four pillars.
Learn What this Means for You
Making Payments a Breeze

Frictionless Payments

It starts with the right payment technology. The right gateway features. The latest in hardware. And the contemporary payment methods your customers want.

We deliver frictionless payment processing in perpetuity because we remain actively involved with you and your business. Keeping tabs on any changes in your business and the industry helps us keep your merchant services program a breeze.

Navigating the Waters

Customer Advocacy

We have transformed traditional Customer Service into progressive Customer Advocacy. We navigate the waters for you so we can proactively deliver solutions before you even know a problem is ahead. PCI-DSS, fraud prevention, and rules changes from the card brands are just a few examples of areas we stay on top of for you. It’s one of the reasons we lead the merchant services industry in customer retention.

Customer Retention Rate
0 x
Industry average
Our Promises To You

At-Will Agreements

Transparent Pricing Policy

Dedicated Relationship Managers

Net Promoter Score
0
(Average of our top 10 peers is -3)
Flow Like a River

Creative Problem Solving

Obstacles may arise but having access to Wind River’s experts and creative problem-solvers, those obstacles are just a rock in a river – we make sure the water keeps flowing right around it. Our software partners and merchant services customers get their own relationship manager who ensures your payment processing remains uninterrupted.

“I have…personally [experienced] card testing on five separate occasions with three different merchant processors and Wind River was the best to work with on this issue. [Our Relationship Manager] was knowledgeable on the steps to take…and [was] helpful in getting our account back up and able to accept payments quickly. It was a refreshing experience!”

WH Candy

Wind River Customer Since 2023

Sure as the Wind Blows

Intentional Stability

Every day, payments companies are bought and sold. This is disruptive to the service of software partners and customers. But Wind River is built for the long haul. Since 1999, we’ve shaped our family-owned company around intentional stability. We will remain in the same family for generations to come. No matter how your business changes, we’ll always be right here for you.

Payments, Your Way

Whether you’re a merchant or a software partner, you deserve a payment processing program that delivers the capabilities you need for your business today and tomorrow.

Let Us Help You

Design Your Own Program

You pick the payment features you want, and we’ll create a service package that perfectly fits your business. Not sure what capabilities you need, no problem. We’ll walk you through it.

Start Designing Now