SaaS Providers
Why Partner with Wind River for Integrated Payments
Although the plethora of mergers and acquisitions in the payments industry has gotten much smaller due to the plethora of mergers and acquisition, there are still plenty of them out there. So why would you want to partner with Wind River over some of the others? Below are five reasons Wind River is the smart choice.
1. Intentional Stability
We are a multi-generational family owned business, and we intend to stay that way. We don’t participate in mergers and acquisitions, nor do we accept funding from private equity investors. So what’s the benefit to you? The benefit is stability to our relationship with you and your customers. Often, the larger the company becomes, the smaller the focus on customer service. We wish to remain independent, so we always have the flexibility to do the right thing. Right by our partners. Right by our customers. And right by our employees.
2. Relationship Focused
Many businesses will say they are relationship focused, but the proof is in the pudding. Our “pudding” is a customer retention rate that is three times greater than the payment industry average. And our Net Promoter Score (NPS) score among our partners is 96 (scale is -100 to 100). Many of our competitors hover in the -3 range.
We’re able to achieve these extraordinary numbers because of our relationship focus. Our customers get their own relationship manager. And our SaaS partners get their own relationship manager too. Someone who works with you to ensure there is alignment in your business strategy and your payment strategy. Your relationship manager looks for ways to help you expand adoption of your payments capability and your software platform.
- We Collaborate with you on your payments strategy.
- We Customize marketing support to help you achieve your goals.
- We Create a win-win-win scenario for you, your customers, and Wind River
Partner Testimonial
“We always know who to call. We know who will pick up the phone when we do. And we know we’ll get prompt and expert answers to our questions. We even have had input on the direction of the product moving forward. As a partner we value that immensely.”
Randy Nettling
Co-Founder and President, Data Management Associates
Wind River Partner Since 2020
3. Trustworthy with Customers
You’ve worked hard to grow your business, and you want to keep your business. That’s why it is important to know that the payment partner you are entrusting with your customer relationships is a partner that is transparent, honest, and responsive to their questions and needs. You need a partner that will treat your customers the same way you do.
As your partner, we value your customer relationships as much as you do. We don’t buy in to deceptive pricing and empty promises. Our pricing for payment processing is competitive and transparent – no hidden fees, ever.
4. Trustworthy with Revenue Share
The payment industry has a reputation for deception and vagueness when it comes to revenue share. It may seem like you’re getting a high share percentage but pay attention to the denominator in the equation. Often that number is fuzzy. In contrast, we give you the denominator and show you the math. You will always know the true percentage of revenue that is being shared with you.
5. Modern Technology
We ensure that your payment solution uses modern technology to meet the evolving needs of your business and your customers’ business. All of your integrated payment need would funnel through Wind River. We’re your single point of contact that manages all the moving parts of you payment integration. Our payment technology is seamless for your customers, easy for you to integrate, secured with the latest in security features, and comprehensive.
Partner Testimonial
“We value our partnership with Wind River . . . it has been a complete win for everyone.”
Todd Hook
Direct of Operations, SRS Pharmacy Solutions
Wind River Partner Since 2009
Ready to Learn More?
We have found the most successful relationships are ones in which there is alignment in strategy, operations, and relationship expectations. Let’s have a conversation and see how our two companies align. Give us a call at 833.274.5875 or contact us today.
Contact Us