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The Wild West of Service

It was back in 1956 that Dr. R.O. Ebert started the horse-drawn wagon tours through Lost Canyon, the longest and deepest land canyon in Wisconsin. In 1967, the Kissack families took over the business to continue to give their customers’ a unique experience through their national treasure.

Lost Canyon Tours & Gifts has been a satisfied Wind River client since partnering with Wind River in 2001. Based on that experience, owner Avonelle “Avie” Kissack had no problem referring Wind River to her son David, owner of Canyon Creek Stables in 2015. Canyon Creek started working with Wind River that same year.

Do the names Dirty Dan and Black Bart ring a bell? They would if you’ve made the venture to Canyon Creek Riding Stable where the 3rd generation Kissack (Avie’s grandson) is now active with the business. Canyon Creek Stables takes their customers back in time to enjoy the old west on horseback with an exciting one hour guided tour.

Stacy Brown, who works for both businesses, couldn’t be more pleased with her experience working with Wind River.

“We’re in a customer service industry so we try to go above and beyond for our own customers each day, and we get that same treatment from Wind River,” said Brown. “We had a painful service experience before we switched to Wind River, which included long wait times on the phone and constant back and forth. Credit card processing used to be a huge hassle for us, but that’s in the past. I’ve come to really appreciate the way Wind River does business as they take a customer-first approach, just like us.”

“We learned a lot through the original sales process and years later, Wind River has stood behind the promises they made. It turns out that we saved more than $3,000 last year alone compared to the fees we were previously paying their competitor – that’s a 25% savings which is huge for us!”


Steve Staden

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